Refunds/Exchanges

We offer a flexible refund or exchange policy when we receive the returned order in good condition within 24 hours of delivery.

Wrong or Damaged Orders

• If you receive the wrong order or your item arrives damaged/faulty, please contact us immediately via DM or email at hello@thebraidsbrand.com before using the product.
• Only in these cases will you be eligible for an exchange at no additional cost.

Return Conditions

• Products must be returned in their original packaging and unused to qualify for a refund or exchange.
• Please ensure the item is securely packaged when sending it back to us.

Note

• Exchanges/refunds are not accepted for items that have been used, damaged after delivery, or returned without their original packaging.
• Shipping costs for returns (except in the case of damaged/wrong orders) will be the responsibility of the customer.

We value your trust and will do our best to ensure your experience with The Braids Brand is always seamless and satisfying.